Reference

Legal Terms for Your mito99 Account

We keep this page focused on how your account is handled, what data we collect, and when access can change.

Account rulesData recordsLocal lawPhone or desktop
mito99 Legal Terms for Your mito99 Account
CONTACT PATHS

Where to Send Legal Questions

For legal questions, we answer through live chat, WhatsApp, and email so you can reach us from phone or desktop.

Live Chat Open live chat from your logged-in account when you want the fastest path for…
WhatsApp Use WhatsApp when you need to attach a screenshot, payment status, or identity note…
Email Email works well for longer legal requests, including data copies, correction requests, or account…
DATA AND ACCESS

How We Handle Records and Access

We keep account records narrow and practical: contact details, login history, verification steps, and payment status needed to manage your file.

Data Scope

We collect only the account details needed to manage access, record status, and verification.

Cookies

Cookies keep your session open and remember device choice so you do not repeat the same steps on every visit.

Device Checks

If you log in from a new phone or desktop, we may ask for one more verification step before you…

Retention

We keep records only as long as we need them for account administration, dispute handling, or legal requests.

Change Requests

Send change requests from your registered email or phone number and state the exact field you want updated.

Access Questions

If a policy point is unclear, ask us to confirm how it applies to your region.

Questions About Legal Access

These are the questions we hear most when you want to check your legal status, request changes, or confirm which region rules apply. Each answer stays tied to account records, contact methods, and the law that applies to your location. If your case needs a deeper check, we will ask you to use your registered contact so the request can be matched safely.

Send a message from your registered email or WhatsApp number with your account ID and the exact file type you want. We use that match step to protect your record before we send anything.

Yes, if the request is tied to your verified account and the region rule allows it. For a new phone or desktop, we may ask for an extra login step before we accept the change.

We update the access rule, retention rule, or contact flow for the affected account area. You will see the new position the next time you sign in or ask us through support.

No. Cookies help with session state, device choice, and page memory. Payment status stays in your account record, where we can trace entries linked to DANA, OVO, GoPay, or QRIS.

Live chat is the quickest for simple access or record questions, while email is better for longer requests. WhatsApp is useful when you need to attach a screenshot from your phone.

Yes, if the request matches your registered contact and local law allows that action. We may still keep the minimum record needed for audit, dispute, or safety checks.

Only when the request touches identity, access, or a payment record. We ask for the minimum proof needed, then we update the file or explain what cannot change under the local rule.